Refund and Returns Policy – PRETTY BEAUTIFUL GIFTS

Overview

We do not offer refunds, but we provide store credits instead and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a store credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds in terms of store credits are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (store credit).

If you are approved, then your store credit will be processed, and send to your email or shipping address, within a certain amount of days.

Late or missing refunds

If you haven’t received a store credit within 14 days, first check your letter box and email.

Next contact your local post office.

If you’ve done all of this and you still have not received your store credit yet, please contact us at harlem_diamond@yahoo.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at harlem_diamond@yahoo.com.

and send your item to: 6 Kilvert Road, WS10 0QW, England.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a token to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 6 Kilvert Road, WS10 0QW, England.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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